Posts By: Rob Shaffer

How can I give that client away?

Posted by & filed under Library, Segmentation.

“Without segmentation, there is no Supernova.  . . . Segmentation of an unmanageable client load is not a best practice worth observing and adapting.  It is an absolute.  There is no other way to implement Supernova – no other way to succeed unless you can deliver exceptional service and then transform you client’s inevitable satisfaction… Read more »