Three Tips for Better Telephone Conversations
We conduct so much of our business on the telephone that our telephone technique must be continually reviewed and our etiquette double-checked. Here are 3 quick tips for all your team.
- Talk slowly—Too many of us rush our speech when on the phone. When you speak more slowly, the conversation takes on a new sense of importance and you are much more easily understood.
- Smile—Did you know you can hear a smile? It is true. Your voice will take on a softer and more pleasing resonance when you smile. It is a simple technique to enhance your voice and conversation.
- Sign off well—Never end a conversation with a client with the dreaded phrase ”No problem!” Why should anything you do for a client ever be referred to in any way as a problem? Did the client give you a problem by calling or speaking to you? No. The problems come when you do not speak to your clients.
Simply paying attention to the ways we communicate can make a big difference in your clients’ perception of you and your team