Posts Categorized: Library

Are you giving your clients this level of service?

I spoke to an advisor recently that told me an interesting story. Just before Kent graduated from college he and his future wife went to the opening of a brand new department store. His fiancee was looking for a gift. She was the kind of person who loved to wrap gifts herself giving each one a personal touch… Read more »

Why Expertise Is The Enemy Of Innovation

One of the tragedies of the financial services business is that we continue to duplicate our mistakes. Here are three mistakes made on the street that you can change right now. We know that the old-fashioned method of cold calling that worked in the 70s, 80s, and 90s is dead. And yet, many firms rely… Read more »

Research Shows Three Reasons Clients Fire Their FA

FA Magazine (www.fa-mag.com) had a great article on why FAs think they are fired by clients.  The article was driven by a survey of 1,375 advisors.  The advisors were asked to select the top three reasons that clients fire advisors.  The top three answers: Failure to communicate on a timely basis was in the top… Read more »