Congratulations! You just signed up for the 12 week Supernova Training Program, and you want to get the most out of your time commitment…what should you do? Be sure that all of the members of your team have bought into this change model and are willing to participate in all of the calls. I went… Read more »
Our vision is to “Revolutionize the Client Experience,” not just in financial services but in all professional services. Considering the state of service in the in the world today, this is a huge task. Since my primary knowledge is financial services, our focus is there for now. What is the state of the financial services… Read more »
Your brand is determined not by the service your best client receives but by what the last person in your practice receives. Supernova 12-4-2 allows you to deliver your brand consistently through your practice. Through Supernova Segmentation, bring your practice down to its core and deliver one unparalleled level of service. Never forget that the… Read more »
As we turn the page to 2014, what comes to mind but New Year Resolutions. Many make them, but few keep them. Why? Psychologically there are several reasons. One is that they are not our own. They are what someone else thinks would be best for us. Second, they are too ambitious. Too hard to… Read more »
Supernova originated with The Eight Steps to Success. During the early 90’s, Merrill Lynch was in the midst of a major focus on asset gathering and it was working. I sat with Jon Spafford in Indianapolis, Indiana, talking about a creative strategy that was revolutionary at the time. He called it Automate, Elevate and Annuitize…. Read more »
(reprinted from Larry Wilson’s workbook) A time comes in your life when you finally get it… when in the midst of all your fears and insanity you stop dead in your tracks and somewhere the voice inside your head cries out—“ENOUGH!” Enough fighting and crying or struggling to hold on. And, like a child quieting… Read more »