During the last quarter of 2012 I had to navigate around the hospital/Medicare system with an aging parent who had a stroke. My parents are college-educated, intelligent, savvy people who had always assured my siblings and me that they had everything under control. Well, it turns out they didn’t. And the one person who has… Read more »
Posts Categorized: Ultimate Client Experience
Brilliant Execution Is The Key
There is a saying among venture capitalist, “Ideas are cheap, it is the brilliant execution of the ideas that make people millions.” Steve Job’s brilliance was the execution of good ideas. Lots of people wanted a better phone, he brought it to market. Lots of people wanted a better service model, we created Supernova. It… Read more »
Are You A Referral Source For Clients?
One of the advisors I was working with told me this story: “A client came in for a meeting and seemed very nervous and distracted. So rather than assuming it was the experience with me that was bothering him, I asked him if there was anything he would like to talk about before we got… Read more »
Great Gift for Retiring Clients
What to do for the client who is retiring and has everything. Once you retire completely, most retirees start to take their health seriously. “Younger Next Year” by Chris Crowley and Henry Lodge, M.D. is a great gift that could change their life. Live Strong, Fit and Sexy—-Until Your 89 and Beyond is the basic… Read more »
Do you really know your clients?
I recently had a conversation with an FA who told me of bringing in a $13 million relationship. He said he had called on the prospect for five years. When I asked him how he managed to stay engaged for such a long period of time he told me that he really got to know… Read more »
Helping High Net Worth Clients with their Philanthropy
Financial advisors should always be looking for opportunities to help their clients in terms of saving them money. You not only deepen your relationship with your clients you provide another reason for them to see your value and referability. This time of year many individuals and families are in a philanthropic mode. How do wealthy… Read more »