Under the umbrella of the Supernova five star model the Vice President of Leadership has the opportunity to hire new talent. When should you hire a new administrative assistant? Or a partner or other key individuals? In this audio Rob Knapp discusses how to solve the challenges of hiring new people as you grow and… Read more »
There is a mistaken opinion that is as old as the model T but is still followed as if it were the latest idea. The thought is this – service follows a sale. This is a bad idea but too many are still acting as if it were true. Years ago Regis McKenna wrote, “Service… Read more »
“In the end, we only regret the chances we didn’t take, the relationships we were afraid to have, and the decisions we waited too long to make.” Anonymous Let’s face it, we all want to be comfortable in life. At times factors such as managing change, reaching new levels of performance, establishing stretch goals can… Read more »
There are a lot of reasons to use scripts as a guide to conversation rather that using the old FA standby–winging it. One of the very best reasons to script is to keep consistency in your client contacts and Concierge Service. Be sure that everyone on the team understands and uses the language that puts… Read more »
“We grow the aspects of our lives that we feed – with energy and engagement – and choke off those we deprive of fuel. Your live is what you agree to attend to.” Jim Loehr Robert, one of our Supernova clients told me he was trying to exercise more regularly and eat more balanced meals…. Read more »
Supernova advisors are always looking for ways to create value for their clients. Here is a quick tip that takes little time and will be greatly appreciated by your clients. When talking to your clients make note of any upcoming trips, business or personal. Follow up with a phone call a few days before… Read more »