Reflective accountability is a term you may not have heard before. We were looking for a way to describe the personal experience of having a gameboard within a Supernova practice. Accountability arrives preloaded with meaning: responsibility, maturity, integrity and so on. Reflection is how accountability grows, collectively and individually. No one can force a person… Read more »
By not providing coaching to people after providing them with behaviorally based skill training, we set them up for failure. Thomas Crane, in The Heart of Coaching The basis of Supernova is live coaching. All of us have seen great speakers who have been effective presenters. But the danger in presentations alone is that there… Read more »
It almost goes without saying…Centers of Influence (COIs) who send you a steady flow of high quality referrals are invaluable. Whether they’re other professionals, networkers, or just folks who want to help you succeed, they can introduce you to the “right type” of clients. Yet most advisors report COI relationships that are inconsistent at best…. Read more »
It is important that you know how to describe your ideal client. Why? There are two reasons: 1. Doesn’t it make sense that you know what you are looking for? If you know what you want you have a better chance of finding it? You could waste a lot of time looking for oranges in… Read more »
There are those who are afraid of coaching. They know they need guidance but criticism in the past was not always helpful. There is a major difference in coaching and criticism. Coaching is about encouraging better behavior, practices and skills. Criticism is about finding fault and correcting specific actions, behavior or practices. Coaching at its… Read more »
Supernova is a planning based program to redefine the client experience. 12-4-2 is the model for exceptional client service. Having a planning based investment process means that your practice will address client needs directly and as specifically as the plan finds them. Plus, the plan means that you will have a guide for your client’s… Read more »