Have you ever lost a client you wanted to keep? Here’s a low-key way to try to bring them back. Simply send this note: Dear (PERSONAL SALUTATION), Recently, my team and I hired a consultant to help us revisit our client service model. We decided to make some very significant changes. First, we have decreased the number… Read more »
In Supernova we have coined certain phrases to describe our process that we will teach you in our coaching program. One of these is the term “concierge-sized practice.” But what exactly does that mean? That term was first applied to physician’s services where a membership fee is paid to become an patient of a primary… Read more »
It sounds counterintuitive to say, “I’m going to grow my business by reducing the number of clients I serve”. And yet, that is exactly what happens with Supernova. What happens? Clients benefit from being able to plan ahead which makes them more loyal to you. That leads to introductions and new prospects. Three of the… Read more »
Every 7 1/2 seconds another American turns 65. This current generation of baby boomers has more wealth, will transfer more assets and is more thoughtful about financial matters than any other generation before or coming behind. Baby boomers, those born between 1946 and 1964, are the largest demographic group in American history. They’re coming your… Read more »
There are a lot of reasons to use scripts as a guide to conversation rather that using the old FA standby–winging it. One of the very best reasons to script is to keep consistency in your client contacts and Concierge Service. Be sure that everyone on the team understands and uses the language that puts… Read more »
There are those who are afraid of coaching. They know they need guidance but criticism in the past was not always helpful. There is a major difference in coaching and criticism. Coaching is about encouraging better behavior, practices and skills. Criticism is about finding fault and correcting specific actions, behavior or practices. Coaching at its… Read more »