There are a lot of reasons to use scripts as a guide to conversation rather that using the old FA standby–winging it. One of the very best reasons to script is to keep consistency in your client contacts and Concierge Service. Be sure that everyone on the team understands and uses the language that puts… Read more »
“We grow the aspects of our lives that we feed – with energy and engagement – and choke off those we deprive of fuel. Your live is what you agree to attend to.” Jim Loehr Robert, one of our Supernova clients told me he was trying to exercise more regularly and eat more balanced meals…. Read more »
Reflective accountability is a term you may not have heard before. We were looking for a way to describe the personal experience of having a gameboard within a Supernova practice. Accountability arrives preloaded with meaning: responsibility, maturity, integrity and so on. Reflection is how accountability grows, collectively and individually. No one can force a person… Read more »
“If you have to stand in a long line to get it, you are probably in the wrong line!” I heard this said when I lived in Texas in the late 1980s. I don’t remember who said it but it is still with me after 25 plus years. Normally, this phrase is attached to investing…. Read more »
You can’t help but be impressed by the success that Israel had in protecting it’s population from the thousands of rockets raining down on it by the Hamas. The system they developed in less than five years is called the Iron Dome (check it out on Youtube). It has the ability in 15 seconds to… Read more »
Leadership can be a burden. On the other hand, it can be a great opportunity for growth. Whether you are a team leader, producing manager, or managing director, you are entrusted with the future of your people. Shirk from that duty at your own peril. So if you have to do it, how do you… Read more »