Do you have to call a client or prospect two to three or even more times before you connect with them? Phone tag is one of those insidious time wasters most people accept as part of doing business. But you don’t have to! When you apply a systematic approach to communicating with your clients and… Read more »
There are a lot of reasons to use scripts as a guide to conversation rather that using the old FA standby–winging it. One of the very best reasons to script is to keep consistency in your client contacts and Concierge Service. Be sure that everyone on the team understands and uses the language that puts… Read more »
Supernova advisors are always looking for ways to create value for their clients. Here is a quick tip that takes little time and will be greatly appreciated by your clients. When talking to your clients make note of any upcoming trips, business or personal. Follow up with a phone call a few days before… Read more »
By not providing coaching to people after providing them with behaviorally based skill training, we set them up for failure. Thomas Crane, in The Heart of Coaching The basis of Supernova is live coaching. All of us have seen great speakers who have been effective presenters. But the danger in presentations alone is that there… Read more »
There are those who are afraid of coaching. They know they need guidance but criticism in the past was not always helpful. There is a major difference in coaching and criticism. Coaching is about encouraging better behavior, practices and skills. Criticism is about finding fault and correcting specific actions, behavior or practices. Coaching at its… Read more »
Supernova is a planning based program to redefine the client experience. 12-4-2 is the model for exceptional client service. Having a planning based investment process means that your practice will address client needs directly and as specifically as the plan finds them. Plus, the plan means that you will have a guide for your client’s… Read more »